What are two challenges for customers related to landscape complexity?

One challenge for customers related to landscape complexity involves adapting business processes. In a complex IT landscape, businesses often use multiple systems and applications that can have varying configurations, standards, and data formats. This makes it difficult to streamline operations and integrate new processes effectively. As customers try to keep pace with evolving market demands and internal requirements, they must navigate these complexities, often requiring significant time and resources to adapt their processes accordingly.

The other choices may pose challenges in different contexts but do not specifically address the direct impact of landscape complexity on business process adaptation. While responding to changing customer needs is vital, it is more about market dynamics than inherent landscape difficulties. Similarly, analytical flexibility and macroeconomic unpredictability, while relevant factors in the broader business environment, don't encompass the specific hurdles customers face when it comes to modifying their business processes in a complex system landscape.